Our contact information
FME, inc.
By email: sales@fme.com
Business email address: sales@fme.com

By standard mail:
FME inc.
111 Atlantic Annex Pt. #2
Maitland, Florida, 32751

By phone:
407-296-5880 (between 8 a.m. and 5 p.m. Eastern)

sales@fme.com

FME Frequently Asked Questions

Welcome to the frequently asked questions page at FME. Here you will find answers to our most commonly asked questions. Throughout this section, you will find answers for product questions, shipping questions, sales tax questions and much more. FME strives to offer the best prices and best customer service when providing parts and equipment to our customers.

Common Questions


FME SHIPPING POLICY



Will there be added shipping cost on checkout?
FME – no the shipping charges will be added after the order ships.

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Does FME charge sales tax?
FME only charges sales tax to Florida customers. If the product is shipping to a location in Florida, our web site will add 6 % sales tax to the order. If your business is tax exempt, please fax or email a copy of your Tax Exempt Certificate prior to placing your order, along with your contact information and email address. FME can create an online account on your behalf that will not assess tax to any of your orders.


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Are there handling fees on checkout?
FME does not charge handling fees on checkout. We know how frustrating it is to fill out all of your billing and shipping information, only to find an undisclosed handling fee on the last page of checkout. FME does charge sales tax for Florida based customers.
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How long will my order take to arrive?
Products on our site have a wide range of lead times. There are many factors that can affect the lead time, bad weather in winter months delaying transit, holidays, such as Christmas, and delays in manufacturing the products. Due this we cannot provide lead times.

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Does FME offer International Shipping?
FME is working with International Shipping. The customer must obtain freight forwarding services on their own that offers a shipping address to one of the 48 contiguous United States. Your freight forwarding service will then arrange to forward the shipment to your location for an additional fee.

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What if my UPS shipment arrives damaged?
If you are able to meet the delivery driver at the time of delivery and your product is damaged, you can simply refuse the damaged shipment. Contact FME immediately, so that we can issue a new product to be shipped, as quickly as possible.

If you are unable to meet the driver and the product is left with damages, Contact FME immediately so we can work to resolve the issue as quickly as possible. You will be asked to provide visual evidence of the damages with digital photos.
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What if my Freight Shipment arrives damaged?
If your freight shipment arrives with unacceptable damages to the product, please refuse shipment and contact us at FME so we can resolve the issue as quickly as possible.

If the product arrives and there are minor damages to the outer packing only that may look like the product has not been affected or damaged, please note the damages done to the outer packing on the delivery receipt before signing for your delivery. In the event the product was damaged after unpacking, the notes made on the delivery receipt allow FME to file a claim with the freight company on your behalf.

Please note, if products are signed for without damage notes, you are signing a binding contractual agreement with the freight company that the product was received in good and acceptable condition. FME cannot file damage claims without damage notations on the delivery receipt.
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Does FME offer International Shipping?
FME is currently working with International Shipping. The customer must obtain freight forwarding services on their own that offers a shipping address to one of the 48 contiguous United States. Your freight forwarding service will then arrange to forward the shipment to your location for an additional fee.

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What if my UPS shipment arrives damaged?
If you are able to meet the delivery driver at the time of delivery and your product is damaged, you can simply refuse the damaged shipment. Contact FME immediately, so that we can issue a new product to be shipped, as quickly as possible.

If you are unable to meet the driver and the product is left with damages, Contact UPS and FME so we can work to resolve the issue as quickly as possible. You will be asked to provide visual evidence of the damages with digital photos.
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What if my Freight Shipment arrives damaged?
If your freight shipment arrives with unacceptable damages to the product, please refuse shipment and call us so we can resolve the issue as quickly as possible.

If the product arrives and there are minor damages to the outer packing only that may look like the product has not been affected or damaged, please note the damages done to the outer packing on the delivery receipt before signing for your delivery. In the event the product was damaged after unpacking, the notes made on the delivery receipt allow FME to file a claim with the freight company on your behalf.

Please note, if products are signed for without damage notes, you are signing a binding contractual agreement with the freight company that the product was received in good and acceptable condition. FME cannot file damage claims without damage notations on the delivery receipt.
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Will I be notified before freight deliveries?
FME does not notify deliveries.

Freight companies can sometimes overlook the notes for 24 hour delivery notification and just show up unannounced. If this happens and you are not prepared to accept delivery, you can instruct the driver that 24 hour delivery notification was required and to reschedule delivery for another day.
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What is lift gate service?
On freight shipments, lift gate service lowers the products to ground level. Freight companies charge extra for this service. On many products, FME gives the customer the opportunity to opt out of lift gate service for their order to save money. If the customer opts out of lift gate service on delivery, the customer will have to unstrap the boxes on the pallet, or pallets, and offload the items individually from the tail end of the freight truck at their own discretion.
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What payment methods does FME accept?
FME accepts all major credit cards, VISA, MASTERCARD, AND AMERICAN EXPRESS. FME also accepts PayPal payments through our website.
If you want to place an order on your account you must call in your order..
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Does FME accept purchase orders?
FME accepts purchase orders for orders on account. Purchase orders can be emailed to sales@fme.com or faxed 407-296-5886.

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FME SHIPPING POLICY

ACCEPTING FREIGHT DELIVERIES:
Items designated to ship via LTL Freight on our site are subject to the following guidelines:
1. Items shipping via freight carrier are shipped either on a wooden pallet or enclosed in a wooden crate depending on product sizes and quantities.
2. Freight Carrier deliveries are curbside deliveries only, unless a loading dock is available. The delivery end location must be acceptable for a tractor trailer delivery truck. Any limitations impeding the ability for the truck to move closer to the end location is strictly determined at the truck driver's discretion.
3. Customers must be present at the time of delivery to sign delivery receipt.
4. Lift gate service to lower products to the ground is either optional or included, depending on each product's detailed delivery description found on each product's individual web page. If lift gate service is not included, it can be added for an additional charge.
5. Freight deliveries are made during regular business hours, Monday thru Friday, typically between the hours of 8am and 5pm.
6. Please note, FME utilizes several different freight companies and individual freight company policies can vary.
7. IMPORTANT! If a product arrives damaged that shipped via freight carrier, the customer must note the damages on the delivery receipt prior to signing for the delivery. Please note, signing for deliveries without making damage notations means the product arrived in good condition. Replacements due to shipping damages cannot and will not be sent out if the product was signed for in good condition. By moving forward with your order, the customer agrees it is their responsibility to ensure the outer packaging of the product is not damaged in any shape or form upon receiving the shipment. Please notate any damages, no matter how minor, so FME can get the product replaced or fixed if outer package damage actually translates to actual product damage or missing parts.
8. FME contracts third party freight companies for freight deliveries. These third party companies do not directly represent FME in any manner. FME has no control over third party freight company policies or actions and in order for FME to fully protect the interest of our customers, the guidelines above most be strictly followed.

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Freight Company Storage Fees
The customer is responsible for freight company storage fees if the customer is unable to accept delivery of the order. If the customer is unwilling to pay Freight Company storage fees and is unable to accept delivery of the order, the order will be sent back to the manufacturer. The customer will be responsible for original freight cost to them, freight cost shipping back to the manufacturer and manufacturer restocking fees.

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International Shipping
For shipping outside of the 48 contiguous United States, the customer will need to supply their own freight forwarding company that has a ship to location within the 48 contiguous United States so that the freight forwarding company can handle your forwarding needs from that location. If you do not have a freight forwarder to use in the US, please contact FME at sales@fme.com to place your order.

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Order Cancellations
Orders can typically be cancelled within 24 hours of placing the order without restocking or shipping fees.  If your item has already shipped and you wish to cancel your order, the customer will be refunded, minus the manufacturer restocking fee plus any shipping fees associated with getting the item or items back to the manufacturer warehouse. Refunds will only be applied after receiving the merchandise back to the manufacturer warehouse.
If the order has already been packed and is awaiting pick up by the shipping company, the customer will be refunded the full amount, minus the restocking fee placed on the cancellation by the manufacturer.
If the order has shipped, the customer will be refunded minus all shipping cost incurred to get the merchandise back to the manufacturer warehouse, plus restocking fees placed on the order return. Refunds will be applied once all items have been received back at the manufacturer warehouse.

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Returns for matters of convenience:
These returns can be applied up to 10 days after receiving the item for a full refund, minus original shipping charges to the customer, in the "shipping included" pricing, plus the cost of shipping back to the manufacturer and any handling or restocking fees placed on the return by the manufacturer of the product. Restocking fees range from 0% to 25% of the purchase price depending on the individual manufacturer's return policy for that product.
Returns for matters of convenience are any returns that are not directly related to products not meeting manufacturer specifications, products damaged in transit, or products that were wrongly shipped by FME.
To clarify, the customer is responsible for the following charges when returning items out of convenience and/or a mistaken order on the customers' part:
1. Original shipping charges to the customer.
2. Shipping charges back to the manufacturer.
3. Any handling or restocking fees the manufacturer places on the return, which range from 0% to 25% of the product cost, depending on individual manufacturer policies.
Once the product has been received back by the manufacturer and inspected to still be in new condition, the customer will be refunded in full, minus the charges outlined above.
*Please be 100% sure the product you are ordering is the product you want. Returns with internet companies are more difficult due to shipping charges that are incurred. In order for FME to continue to have some of the lowest prices for our products, we must strictly enforce our returns policy.

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Advertised Product Weights
Product weights and shipping weights listed on the FME website as a courtesy. Weights listed can vary from the actual product weight. Discrepancies in product weights are not deemed as manufacturer defects.

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Unable To Contact Customer for Delivery
All freight deliveries have a 24 hour notification call by the freight company to set up a delivery time for the following business day. In the event the freight company is unable to contact the customer to set up a delivery appointment, the freight will be returned to the manufacturer. The customer will be refunded for their purchase minus original shipping charges to the customer, shipping charges back to the manufacturer and restocking fees placed on the return by the manufacturer.

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Returns due to products not meeting manufacturers specifications:
These products will be repaired or replaced by FME if the problem is reported within 10 days, free of charge and will be inspected by the manufacturer to ensure the product is not up to advertised specifications. If for any reason the manufacturer finds returned products up to advertised specifications, the aforementioned charges will apply. This portion of the return policy does not include products damaged in transit.
FME reserves the right to determine the best course of action for getting your product up to manufacturer specifications, through either repair of the existing unit or replacement, if necessary.
*Please note, with products not meeting manufacturer specifications, the customer must provide FME with a digital photo or some form of visual evidence of the defect before we can proceed in the replacement or repair of your product.

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Products damaged in transit:
These returns will follow the guidelines set forth by the delivery or freight company which incurred the damages. Individual delivery and/or freight company's policies may vary, but FME will work diligently to ensure our customers are satisfied.
IMPORTANT: Products damaged by freight company transit can only be repaired or replaced if damages are noted at the time of delivery on the delivery receipt. If products are signed for without damage notation at the time of delivery, FME is unable to file a claim with the freight company on your behalf to repair or replace damaged items.
Products damaged by UPS:
If your product was left at your door by UPS and the product was damaged in transit, please contact your local UPS terminal immediately to let them know you would like to refuse the shipment that was just dropped off due to damages. UPS should then let you know they will be by to pick up the damaged product. Then, please contact FME to inform us of the return, so we can begin to work on your replacement, as quickly as possible.
If UPS requires your signature for a package, the customer must note any damages to the outer packing before signing for delivery. It is UPS and FME policy when a package is signed for without making damage notations, the product was received in good condition. UPS will not compensate for damages when the product was signed for in good condition, nor can FME.
Products damaged by freight companies:
All freight deliveries must be signed for by the customer. If your product is shipping freight carrier, the customer is required to be present at the time of delivery to sign for the delivery. It is the customers' responsibility to look the product over and note any damages to the exterior packing of the product before signing for delivery.
Signing for a freight delivery without noting damages means the product was received in good condition. By signing for the freight delivery, the customer is in agreement with the freight company that the product showed up without damages. Freight companies will never waiver in compensating for damages if the product was signed for without noting damages, nor can FME.
IF YOUR PRODUCT ARRIVES WITH DAMAGES, NO MATTER HOW MINOR, THE CUSTOMER MUST NOTE THOSE DAMAGES ON THE DELIVERY RECEIPT BEFORE SIGNING FOR DELIVERY.

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Returns Procedures
Purchased products cannot be returned miscellaneously. Returned products must be assigned an RMA (Returned Merchandise Authorization) number by FME in order to process your return. Items returned without an assigned RMA number will not be able to be processed or refunded.
For any return, it is the customer's responsibility to repack items as they were originally received. If items arrived via freight carrier, the customer must have the products packaged and strapped back to a pallet before a freight carrier can be scheduled to pick the return items up. Not packing items as they were received can lead to added charges deducted from refunds.
On freight returns, the freight company will pick the item or items up from the original ship to address on the order. The pickup will be curbside, unless a loading dock is available. It is the customer's responsibility to have the pallet located at the curbside location at the time of pickup, unless a loading dock is available.
Returned products that have been deemed used or no longer in new condition by the manufacturer will not be refunded.

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Chargebacks
If a customer initiates a chargeback case with their credit card company before FME has been given the opportunity to rectify any given customer service issue and if the customer is not willing to abide by FME policies in regards to customer service issues, FME will be unable to continue working on the case, until the chargeback has been resolved.
If your credit card company rule in favor of FME in the chargeback case and the customer has initiated a chargeback case before returning the product through FME's return policies and procedures, FME will refund the customer minus any aforementioned fees, as well as, the chargeback fee FME incurs for processing a chargeback, upon proper return of the item.

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Returned Shipments Due to Order Misinformation
If products are returned due to order misinformation provided by the customer, such as wrong address, wrong phone number, etc., FME will refund the customer upon receipt of the items, minus original shipping costs to the customer, return shipping costs and any restocking fees applied to the return by the manufacturer.

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International Order Returns
FME only ships to the 48 contiguous United States. For shipping outside of the 48 contiguous United States, the customer will need to supply their own freight forwarding company that has a ship to location within the 48 contiguous United States so that the freight forwarding company can handle your forwarding needs from that location.
Please note FME can only work with warranty and manufacturer defects on products shipped within the 48 contiguous United States. If an item needs to be returned due to warranty claims or manufacturer defects, international customers must return the item to the original ship to location stated on the original FME order that is within the contiguous 48 United States at their expense.

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Product Warranties
Product Warranties are backed directly by the manufacturer. FME does not offer, nor set parameters for product warranties on our web site. Warranty parameters are set directly by the manufacturer of the products we offer. FME sells products with manufacturer warranties only. If individual product warranties are not listed on the product web page, they are available upon request.

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FME Cancellations
FME reserves the right to cancel orders at any time for any reason. If orders are cancelled by FME prior to shipping, FME will refund the customer in full.

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